What is Clearpay?
Clearpay is a payment service which allows us to offer customers the ability to make purchases instantly and then pay them off in 4 automatic instalments, split out in a way that suits you best.  You chose how much to initially pay upfront, and the remaining amount is split over 3 instalments, made two weeks, without interest.

How do I use Clearpay?
Just shop on thebeautyvault.co.uk and checkout as normal.  At checkout, choose the clearpay payment method.  You will be directed to the Clearpay website to register and provide payment details (Visa or Mastercard).  If you’ve used clearpay before, just login to your account.  The complete your order! Easy 🙂

Can I use Clearpay if I’m an international customer?
Clearpay is currently only available for UK billing addresses.  Customers with an international billing address will not be able to create a clearpay account.

How does the Clearpay payment schedule work?
Clearpay customers have to make their first payment at the time of purchase.  The remaining three payments are deducted every two weeks in automatic instalments via your selected payment method.

If you would like to make additional unscheduled payments before they are due, you can log in to Clearpay to make your payments early.  Clearpay will then adjust the amount owed accordingly.

You can login any time to clearpay to view your payment schedule or make a payment before the next due date.

What if I can’t pay a Clearpay instalment?
A £6 late payment fee will be charged if funds are not available at the time the automatic payment is due.

An additional £6 fee will be charged if the missed payment is not made within 7 days.

Late fees will not exceed 25% of the total order.

Please see Clearpay Payment Purchase Agreement here.

When will my items be delivered if I use Clearpay?
Clearpay orders are delivered within our standard delivery timeframes, just like any other order on themagicofwax.co.uk.

Is there a limit to how much I can spend on a single Clearpay transaction?
Yes, the limit is £800.

Do promo codes work with Clearpay?
Yes!  If you have a promo code, please feel free to enter it as normal through checkout.

How do I return an item I paid for via Clearpay?
Our standard returns procedure applies to Clearpay orders.  

Please note, Clearpay refunds will be made from The Magic Of Wax Limited to Clearpay.

We cannot provide an exchange or cash refund.

As soon as the refund is processed, it will drop in to your Clearpay account.

What is Klarna?
Klarna is a buy now pay later service.

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

How does Pay later in 3 interest-free instalments work?
Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Connock London and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the ​Klarna app​.

Am I eligible for Pay later in 3 interest-free instalments?
To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?
Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you’ll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It’s very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Will a credit search take place against me?
Klarna may run so-called unrecorded inquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Connock London run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 3 interest-free instalments?
Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

What are my payment options with Klarna?
Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.

What happens if I cancel or return my order?
As soon as TBV have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

What happens if I don’t pay for my order?
Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at TBV from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.

I have been asked to go to the Klarna site. Is this correct?
You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.

Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by The Magic Of Wax. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?
Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off your order early.

Have you received my payment?
Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at ​www.klarna.com/uk​.

What happens to my statement, when I’ve returned the goods?
Once The Magic Of Wax has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

I’ve received a statement, but I’ve not yet received my goods.
In the event that your goods have not been received please email us to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

I have asked for a refund. How will I be refunded?
Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

I haven’t received an email with my statement/payment information.
You can log in the Klarna app or at​ www.klarna.com/uk​, where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch?
Visit Klarna app or ​Klarna’s Customer Service page​ for a full list of FAQ’s, live chat and telephone options.